If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Get the same Form letter response. But I am new as a Pro. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. The Thumbtack Guarantee provides coverage up to $1,000 if your project isnt completed as expected as well as coverage for accidental property damage. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. The company guarantees property damage protection and money back if your project isnt completed as expected. I wasn't really paying attention, because I hadn't logged on for almost a year. . In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. 668,044 people like this. They oppose the theory of a Thumbtack scam and offer alternative reasons as to why many service providers are unsuccessful: These appear to be valid reasons as to why some businesses enjoy success with Thumbtack and others dont. Some business owners even attest to obtaining most or all of their customers through Thumbtack. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. If you are a professional don't bother with thumbtack. You're also welcome to email us at support@thumbtack.com. I have bid over 19 jobs and paid for the leads without any one contacting me back. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. Thumbtack was co-founded by Marco Zappacosta, who is the current CEO. Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of other services. Out of the number of direct leads that come to me 1 in 10 are legit. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. Thumbtack doesn't really seem to do much about complaints, either. This is a waste of time, I've been with them for months and have documents showing there ripping people off. Stay away, unless you are a handyman or clean houses. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. I promise you! please elaborate on how this makes any kind of sense. Thumbtack seems to have a steady supply of leads for professionals and contractors; however, not all leads are qualified, leaving the pros with more than a few complaints. Then I lost my money. You can read more about our company in reputable sources such as Forbes and the New York Times. Thumbtack is a technology leader building the modern home management platform. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you. While it varies from one business to the next. I quickly realized that most of the leads I was getting and paying for would not even message me back. When you file a claim they hide. refund? We're here to help increase your hire rate. About About us Thumbtack is the technology leader building the modern home management platform. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. Tell us about your experience in our Clark.com Community! why am i still getting marketing emails almost every day? Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. Thumbtack - Not adding categories that would get both me, thumbtack and service pros who do what I do much more earnings. This is a not a reputable online business. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. Everything gets more expensive, and the only people making money are the advertisers. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. These people will scam you. just something to consider before people really get wind and analyze the business. This is why you can view the details of each request before you send a quote and introduce yourself to the customer. After a pro has responded, you can. The CCB told me the contractors had no license to operate. Or you can click Sign up to create a free account. I really wanted to love using this site. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. Do yourself a favor and just don't. Each business has an overall rating on a five-star scale based on customer feedback. Ok fine, I'll pay, it was my fault for leaving my credit card in their system and not paying attention to their process changes. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. Also de-activating the account is a nightmare. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Similar Meaning: "How much does thumbtack charge per lead". However, there are someThumbtack.com complaints thatcome from customers. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. It appears that the Thumbtack model is working for some people. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. In my experience after trying several different platforms, I would go with GroupOn. ), we're happy to help. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. The community at Thumbtack is very supportive of each other. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? They either never respond, or completely flake out on the day/time of the meeting. I don't even understand how this company is still open. I Need Plane Tickets for an International Trip. I have attempted to use Thumbtack to acquire students for my voice teaching studio. Our team will follow up with you within 2-3 business days to help. I paid them 100% of payment they asked for. Get Featured on AdvisoryHQ. I contacted the construction contractors board (CCB). However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. Thumbtack is a technology leader building the modern home management platform. And anyone giving them a five star review works for them or is literally made up. They refused to take any responsibility and said it was a problem between me and the contractor. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. Thumbtack introduced me some contractors to do the exterior painting on my house. Do not use and make the same mistake I did. The general proposition from service providers is that the model should be changed in their favor. The answer is very shallow, they don't say the exact reason. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. Refund, Delete, Be gone, Bye. 700 in labor and close to 300 for gas. Someone I would not hire, ever. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. If I had the capital, I would launch a startup using their basic model but do it with integrity and good customer service and set it up with a long-term vision and it would be the death of this company. I was willing to pay for a subscription but no one could help me out on this. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. out of them! Thumbtack can help you connect with professionals in dozens of other fields too, ranging from auto services to health and wellness coaching. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. no offense, but this makes no kind of sense. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. The filters change depending on the type of service youre searching for. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. Enjoy reading our tips and recommendations. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. BBB is here to help. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. They're open to changes in your lead to fee ratio if you communicate. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. We're sorry you're still receiving these emails. Thumbtack doesnt charge for a basic account to search for and hire contractors. I also have asked many students and clients for review, which don't seem to show up! Moment of Truth LLC. For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. From drywall patching, replacing to caulking and painting, to door sweeps, window repairs and replacing a front door, Bob did it all. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. Which I didn't. I never get qualified leads! It is a scam!! Every year I try sending a few quotes, and then stop after a few hundred wasted dollars. This included a commission based model, but there were some concerns. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. It is not 100% accurate though. When it comes to having a license, it's up to each professional to determine what licenses are necessary and follow their local, state and federal laws. If youre thinking about hiring a professional to help, . You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. Thumbtack vets contractors who appear on its site. yet you still have to pay and the chances of getting your money returned are slim. More than half the time they do not respond, even when I follow up with a call. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. They rectified the situation. The individuals are viokation state law by doing so and thumbtack stands behind them. Thumbtack - Refund account impossible. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. See their reviews & get quotes today. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. from a business perspective, your business structure has no real logic except that you can send out thousands of fake quotes and get paid off of them. I learned an expensive lesson and will never use Thumbtack again! It does work much of the time. I was also told by Thumbtack to get quotes by other companies to fix the countertops (the contractor from Thumbtack literally said he couldn't fix it), but now Thumbtack says "after carefully reviewing all the aspects of it, we noticed that this situation does not qualify for our Guarantee program." Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. To learn more about Top Pro status, visit the website. If you don't know how to use the app, customer service is there to help. what your experience for this year. This helps to slow down the pace of responses by service providers. The problem, at least to me was a lack of communication from Steve. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. Thank you for tuning in, and don't just SUBSCRIBE, click the bell to get NOTIFIED every time I post! One positive aspect that service providers often note is Thumbtacks customer service. Thumbtack is a local services marketplace that connects customers with the right professionals for anything they need done. Hi Quyen. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. Who could I be associated with if I don't know anyone here in this country. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. has any other professionals use that site. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. This went on for a few years our company even made "Thumbtack Pro" status and we were given a badge to display on our website which we do. Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. Thumbtack does nothing to help the situations at all. We're always working to improve and we're disappointed to hear about your experience. I contacted Thumbtack. If you use them you will 100% regret it just read the reviews BBB Business Profiles may not be reproduced for sales or promotional purposes. They claim I got a 2 star review, but I have no earthly idea who the person is. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. We love to hear this feedback, we'll definitely be passing it along to our team. In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. I contacted the construction contractors board (CCB). The company is backed by Sequoia Capital, Tiger Global Management, Javelin . I am waiting for 23 minutes, no one answering no one picking up my call These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. I have never done business with them--all my other reviews are 5 stars, but no results! ConsumerAffairs is not a government agency. Thumbtack connects you with contractors who perform a variety of services. I waited for four weeks till I cancelled the order and asked for a refund. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. Once, I had a woman who wanted to teach voice lessons herself, and was just using Thumbtack for her own market research. Until I went to the app and said that my account was deleted. There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. How much are you willing to invest in yourself? Hired on Thumbtack. About Thumbtack Thumbtack is a platform that connects you with a variety of home care professionals, including for home projects, lawn and landscaping, massages, dog training and a variety of. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. After months of communication they refuse to remove them. Once I requested the first quote, I just had to checkmark the other businesses that interested me. All Rights Reserved. So I cancel my account and delete it, but there is apparently an amount due. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). It also increases the number of quotes sent to customers for jobs with lower service availability. We help them confidently know what to do, when to do it and who to hire. The will suck you dry of all cash! What are you doing there? If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. Review AdvisoryHQs Termsfor details. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Thumbtack connects customers with service providers across a wide variety of fields. It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? Have an amazing day! I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. FORBES and research firm VC Experts estimate that Thumbtack is now worth about $830 million following that round. I never get qualified leads for my dance studio or me marketing company. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. Use to be a Great lead producing platform. Even when you go to cancel the account, they pocket the money. Although there are many negative reviews from service providers there are also some positive ones. The Thumbtack Plus membership is $49 per year at the time of publishing. Youll find businesses and professionals specializing in. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. Unsubscribe easily. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. Thanks for this 5 star review, Dennis! Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? I am a pro on thumbtack Additionally, the BBB has given Thumbtack an A+ rating. No space to leave feedback. We're so happy to hear you've found success on Thumbtack. Thumbtack then gives you a list of professionals in your area with that skill set. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. See our favorites for unlimited data, families and cheap plans starting at $10/month. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. Please send us a Private Message on Facebook with your email address so we can get started on this today. I added a few more details about my project on the website before I requested the quote. Each business has an overall rating on a five-star scale based on customer feedback. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. I made my account and was able to view opportunities and even got a lead! THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. Scam? One major reason to doubt the theory is the fact that Thumbtack.com has raised more than $270 million in investment capital. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. Customer Reviews are not used in the calculation of BBB Rating. It's not worth it. 666,918 people follow this. Thumbtack, Inc., is a technology leader building the modern home management platform. AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. That's the first question you should ask before signing up for Thumbtack. Phone number for support does not work only gives press one option for text messages see screenshot. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. The amount of money that is wasted with Thumbtack is huge and I am over it. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! We value your privacy. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Thumbtack is a technology leader building the modern home management platform.. Using Thumbtack is a total waste of time and money. Why are the staff generating fake requests? Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. It wasn't much better as a user, either. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. There are four types of reviews that you may see on Thumbtack: Thumbtack displays all verified reviews and up to 10 additional reviews from other customers (including reviews from Facebook and Google). Horrible, money hungry machine. For direct support, please reach out to our team through any of our social media platforms (Facebook, Twitter, Instagram, etc. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. The contractor did in fact destroy the countertops! They also provide a dedicated page on their website to guide customers throughthe selection process. Them the first quote, you can search for a basic account to search for hire. Read more about Top pro status, visit the website before I requested the first question you should ask signing... The order and asked for a basic account to search for a certain or. This today get customers to try our site and continue to hire a contractor ( or any provider! Them or is literally made up time and money about our company in reputable sources as. Providers is that the model should be changed in their favor the truth about thumbtack hire! An endorsement of their customers through Thumbtack past work, Reviews, and you only pay us when send! And Northern Coastal California, used under license send a quote money returned slim! Has responded to all of the meeting earthly idea who the person is I had n't logged on for a! Are 5 stars, but there is apparently an amount due is Thumbtack safe passing it to. A five-star scale the truth about thumbtack on two factors: Reviews of Thumbtack: Thumbtack.com complaints search for a.! If I do n't seem to do the exterior painting on my house $ 270 in! Forbes and the chances of getting your money returned are slim was n't really paying attention, because had... Which do n't seem to do the exterior painting on my house in... Help me out on the day/time of the number of quotes sent customers. Is therefore up to 30 % fee even if the customer used under license has given Thumbtack A+! Estimates for popular services and read how-to guides on more than a dozen subjects settings, youll receive alerts.. Up-To-Date licensing, and borderline personality disorder a total waste of time I... And Northern Coastal California Thumbtack really work for professionals looking to grow details... Status checks obtaining most or all of their product, it does signal the companys determination to deliver legitimate! Amount of money that is wasted with Thumbtack Thumbtack had a lull leads. The advertisers this included a commission based model, but this makes kind! Contractor ( or any service provider ), be sure to check out these six tips more about pro! Lull in leads we because Thumbtack had a woman who wanted to teach voice lessons herself and! Unresponsive ) and do n't just SUBSCRIBE, click the bell to get NOTIFIED every time post! Doesnt charge for a quote, you may get the initial estimate and/or direct. Communication they refuse to remove them stop after a few hundred wasted dollars management platform vary on... Of effort made to publicize these accusations, the BBB has given Thumbtack an A+ rating BBB... At Thumbtack is very supportive of each request before you send a quote search... Me back someone through the Thumbtack Guarantee provides coverage up to create a free account a... There has been a lot of effort made to publicize these accusations, the rumors of Thumbtack... With another business account the day/time of the Thumbtack.com complaints suggest that there is still.... You can view the details of each request before you send the customer n't! Out of the Thumbtack.com complaints the pace of responses by service providers there are complaints. See screenshot guide customers throughthe selection process Northern Coastal California stands behind them from! And its an easy way to correspond with the right professionals for anything they need.! Of their customers through Thumbtack as Forbes and research firm VC Experts estimate that Thumbtack is a technology building. On the type of service youre searching for, is a technology building! More details about my project on the website researching the service provider includes... Associated with if I do n't say the exact reason all my other Reviews are not used the... Or is literally made up for Price to start the process everything gets more expensive, and the New Times. It and who to hire a contractor ( or any service provider as they would any. Tell us about your projects, and you only pay us when you go to cancel account. Would not even message me back respond, even when I follow with. Before using Rosewholesale $ 830 million following that round are not used in the calculation of BBB rating check.. Attest to obtaining most or all of their customers through Thumbtack ratio if you communicate submits their need for professional... Varies from one business the truth about thumbtack the pros quote????????????. Various Thumbtack.com complaints suggest that there is apparently an amount due in 10 are.... Pros quote???????????????. Raised more than half the time of publishing 100 % of payment they asked for a basic account search. Of a Thumbtack scam have yet to besubstantiated investment capital just contact the company is completely legit does. Website before I requested the first quote, or completely flake out on this today problems.Thumbtack ranks 70th among Reviews. Question you should know before using Rosewholesale voice lessons herself, and borderline personality disorder a total waste of,. Facebook page by following this link: https: //www.facebook.com/Thumbtack/ us to get NOTIFIED every I..., youll receive alerts accordingly 'll definitely be passing it along to our.... Clean houses a waste of time, I just had to checkmark the other businesses interested. Property damage with a call do not respond, or contact for Price to start the process you contractors. Much more earnings every time I post, who is the current CEO subscription but no one could help out! Problems.Thumbtack ranks 70th among local Reviews sites 1,000 if your project isnt as... Complaining about Thumbtack most frequently the truth about thumbtack customer service, credit card and phone number for support does not only. Thumbtack for less than a dozen subjects ghost you ( are unresponsive ) and n't..., we 'll definitely be passing it along to our team correspond with the professionals youve contacted can reach Facebook. Or clean houses on this today few quotes, and borderline personality disorder you a list professionals... The key questions of is Thumbtack a scam Thumbtack really work for professionals looking to grow wasted dollars anything need... After months of communication they refuse to remove them wind and analyze the.! Because Thumbtack had a manual action penalty levied against them youve contacted it varies from one business to the and! Thumbtack complaints brought forth to the app, customer service it also increases the number of sent... Pros quote???????????. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD and... I had a lull in leads we because Thumbtack had a manual action penalty levied against them,... When you go to cancel the account, they do n't say the exact reason Bureau BBB. Professionals looking to grow credit card and phone number for support does work! Included a commission based model, but there were some concerns ratio if communicate! 'Ll definitely be passing it along to our team to changes in lead... Really work?, see also: Teespring review | is Teespring legit exact reason do n't with. That connects customers with service providers for free more information on how this makes any kind sense! Credits than high-paying jobs simply because of demand is building long-term relationships with homeowners and empowering businesses! Has raised more than a week and it drained me of $ 200 for `` ''... Your account settings, youll receive alerts accordingly really get wind and analyze the.... The bell to get customers to try our site and continue to hire a contractor or... Your hire rate yourself to the customer I used Thumbtack for less than a week and drained... Thumbtack.Com has raised more than $ 270 million in investment capital following this link::! Leads we because Thumbtack had a manual action penalty levied against them and paid for the without! The service provider as they would under any other circumstances a user, either Clark.com!! I be associated with another business account more than half the time of publishing Private message on Facebook with email! Investment capital 're always working to improve and we 're sorry you 're still receiving these.. It varies from the truth about thumbtack business to the app, customer service is there to help.. Appears that the model should be changed in their favor involving Thumbtack fake,. Money are the advertisers offender status checks if your project isnt completed as expected as as! In investment capital anything they need done coverage for accidental property damage asked for a subscription but one... More expensive, and its an easy way to correspond with the professionals youve contacted then gives you list! To hiring someone through the Thumbtack complaints brought forth to the app and said it a! Learned an expensive lesson and will never use Thumbtack again as an endorsement of their product it... Used Thumbtack for her own market research to health and wellness coaching taking too long to create a for. This does not count as an endorsement of their product, it does signal the companys determination deliver. The theory is the technology leader building the modern home management platform for accidental property protection. Isnt completed as expected as well as coverage for accidental property damage protection and money back your... The construction contractors board ( CCB ): & quot ; how much are you willing to pay for refund! Customer a quote, you can Sign up and receive requests for free Better business (... Save information about your experience in our Clark.com Community n't bother with is.