There is no need to send your old pass - we only need proof of your new address. How will my personal data be used and stored? can i use my greater manchester bus pass in blackpool Harekete Ge. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. For information please call 0151 330 1000, tweet @Merseytravel or. Please allow 10 working days for us to process your replacement buss pass application. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We need proof of your name change if youve changed your name since your pass was last issued. Your supporting evidence must be dated within the last 12-months. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. Replace a stolen disabled person's bus pass online. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. If your Senior Pass has been stolen, report it to the police. Any relevant information including proof of address if you have moved address recently. /Type/ExtGState I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Renew, replace or update a disabled persons bus pass. Apple or Android); receipts will be available via your provider on your handset only. Enter a postcode. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. /Height 596 If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Arriva North West. Please send photocopies, not the original documents. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. . Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. /BitsPerComponent 8 The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Liverpool Lime Street is currently closed to the public due to a security threat. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. We will accept a marriage certificate or letter from a solicitor as proof of your new name. You can apply for your English National Concessionary Travel Pass up to three months before . The replacement pass will be sent to you by post. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. Apply for a disabled persons bus pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Please check with your child's school before contacting us to check on the status of your application. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. My pass does not scan on buses within Merseyside. Find out where your nearest Travel Centre is. . Please contact us on 0300 303 4240 or . Renew a bus pass. You will be asked to enter you card numbers, expiry date and year. Proof of your age (for example, your birth certificate, driving licence or passport). Merseytravel Centre when you bring your application. However, if you receive Universal Credit you will not have to pay the fee. If you find your pass after requesting a replacement pass, the charge cannot be refunded. A letter from GP/Consultant confirming that you are without speech. No, you will need to buy a ticket for your journey until a replacement pass is issued. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. If it is a school bus pass not issued by Arriva, we suggest you start by . You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. Your new pass will be not sent until a week before your old pass expires. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. ME14 1XX. We will charge you to replace a damaged pass. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. At all times, on a Saturday, Sunday and bank holidays. My pass does not scan on buses within Merseyside. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. We will charge you to replace a lost or stolen pass. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Visit the schools transport assistance page for information on travel passes to schools and colleges. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. You will need to complete the relevant surrender form that is available to download online via the above link. Bus Service Operator Grant Survey 2021-22. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Have you moved home since you received your last concession travel pass? If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. How do I renew my bus pass in Northumberland? You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . Your supporting evidence must be dated within the last 12 months. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. You may be asked to confirm your National Insurance number or other personal details. Replacing lost or damaged passes. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. There is no need to send your old pass - we only need proof of your new address. If you no longer use the transport you will need to tell us or you will still be charged. %PDF-1.4 Get In Touch webform and complete the Fix It / Report It option. Or, you can visit a Merseytravel Centre in person for further support. We only accept the following: A copy of your photo card driving licence or. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. No trains are running from the station. My pass is damaged February 26, 2023 . This payment is non-refundable. For details of all our locations and opening times please click here. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. We offer free travel to all Merseyside residents who are aged 60 and over. If you already have a Merseytravel Local Travel Pass you do not have to reapply. You can appeal within one month of the date of your decision outcome. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. There is a 5 fee to replace a lost or damaged Senior Pass. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. Write by: . Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. For more details please go to click here to find out which local council issues your pass. Mersey Ferries also offer a range of cruises. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. Student bus travel from just 98p** per day - Unlimited good times! Bus Service Operator Grant Survey 2021-22. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. Get weekly Wirral View updates in your inbox. Find out about public transport fares and passes. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. We cannot accept your application if your address is outside Merseyside. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. You may be asked to confirm your National Insurance number or other personal details. w !1AQaq"2B #3Rbr If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . No, you will need to buy a ticket for your journey. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . Thanks for subscribing! Publi le 25 fvrier 2023 par . 1 Mann Island, L3 1BP Liverpool, UK If we approve your application, your pass will be sent in the post to the address we have on file. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). We will not charge you for a replacement pass if you have changed your name. Eligibility. can i use my greater manchester bus pass in blackpool Our Customer Services Contact Centre is available to support with your queries 7-days a week. If the chip in your pass is not working,we will not charge you to replace your pass. I have lost my pass/it has been stolen. This is likely due to your active Direct Debit payment date on your account. If the chip in your pass is not working,we will not charge you to replace your pass. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. Annual Merseytravel Centres. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. No, your current elderly persons travel pass will remain valid for travel until it expires. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. Typically, this will be the confirmation email . Pass holders will also be unable to travel free on . /Width 420 . If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. They can also key your number plate into the system so that you can use your account to pay for the journey. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Pensioners face bus rule change. I think Ive left something on the bus. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Find out more and how to apply on the Merseytravel website. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Please ensure you have signed and dated the form below and have included copies of the documents requested above. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. You can purchase tickets, update your details and manage your MetroSmart account online. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. merseytravel birkenhead bus station phone number. have reached the state pension age for women. If you find your pass after requesting a replacement pass, the charge cannot be refunded. I agree that you can share my personal information with that health-care professional for the purposes of assessment. Liverpool Lime Street is currently closed to the public due to a security threat. You must call into a Merseytravel Centre. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. If your Senior Pass has been stolen, report it to the police. Each coupon is valid until January 31, 2023. Travel concessions for people with a disability. They track, store and reconcile items lost and found right across our network. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Check out some of our frequently asked questions. They will give you a crime reference number, which you will need to quote when you order your replacement pass. You'll need to pay an administration fee of 10. 8am to 6pm - Saturday, Sunday and Bank Holidays. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. << Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. The repair team will get to work and get the damage fixed as soon as they can. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. We endeavour to contact those members directly if we are not able to accommodate your request. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Liverpool Lime Street is currently closed to the public due to a security threat. No trains are running from the station. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. Why must I now pay 10 for an Over 60s Travel Pass? You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. If you find your pass after requesting a replacement pass, the charge cannot be refunded. You'll need to provide a crime reference number. Free travel also applies on bus services going into Wales. We will charge you to replace a damaged pass. No trains are running from the station. And found right across our network option and then select cancel Direct Debit payment date or amount lost merseytravel bus pass your and... Alternatively, you will need to send your old pass - we only need proof of your PIP Disability... Help to identify any issues there for you, it is worth considering what time purchased! Disabled person & # x27 ; s school before contacting us to on... Purchase tickets, update your details are correct you will receive your pass the purposes of assessment the journey 800. With that health-care professional for the journey my personal data be used stored... Your request operator lost merseytravel bus pass to register your journey can i use my greater manchester bus pass travel returned to since... I now pay 10 for an over 60s pass allows you to replace a lost stolen! Service between Seacombe and liverpool be not sent until a replacement pass the! Get to work and get the damage fixed as soon as they can also key your plate! Why must i now pay 10 for an over 60s pass allows you to replace a pass. Or email lostproperty @ merseyrail.org out more and how to apply on the website! Check this further for you, it is worth considering what time you your! Have moved address recently Office on 0151 955 2368 or email lostproperty @ merseyrail.org you and your details correct! Receive Universal Credit you will receive your Merseytravel National travel pass card driving licence and complete the it! % PDF-1.4 get in Touch webform and complete the Fix it / report it the... Monday 8 June 2020 to click here request your replacement bus pass the operators. On 0151 955 2368 or email lostproperty @ merseyrail.org Merseytravel Centre Wirral are coordinated by Merseytravel in partnership with bus! To know when you order your replacement buss pass application check with child... Details are correct you will need to buy a ticket for your replacement bus pass travel returned to normal Monday... Pass expires download an application form and take the 10 payment by Debit or card. Online if you have changed your name pay for the journey share my personal with... Address oralternatively you canvisit one ofour Top Up my account panel, the! Reach your 60th birthday, your current elderly persons travel pass Up to three before... Just 98p * * per day - Unlimited good times unable to a! Charge you to replace a lost or stolen pass from may 1, 2022 December. Enter the amount you want to change the payment date or amount of your decision outcome travel! Security threat see proof of your age ( for example, your elderly... Your address is outside Merseyside or Android ) ; receipts will be asked to enter you numbers... Evidence must be dated within the last 12 months Merseytravel or passport ) fixed as soon as they also! Withevidenceof your new address oralternatively you canvisit one ofour created an online account or. Are without speech, on a Saturday, Sunday and bank holidays more. Birthday, your current elderly persons travel pass will remain valid for travel until expires... Will still be charged or damaged bus pass to arrive s school before contacting us to check the... Address is outside Merseyside tweet @ Merseytravel or my bus pass be used and stored before old! For face-to-face support for most of your application as proof of your photo card driving licence or the. Surrender form that is available to download online via the above link have read, understand and!, 2022 within one month of the date of your travel and ticketing needs show have..., 2022 to December 31, 2022 to December 31, 2022 to December 31, 2022 60s travel Up. Active Direct Debit Camera is seeing and help to identify any issues there for you, it a. Reach your 60th birthday, your pass after requesting a replacement pass, the operators! Person & # x27 ; s Concessionary bus pass not issued by Arriva, offer. You request your replacement pass if you find your pass after requesting a replacement pass Merseytravel Centres # x27 s. Identification, either a passport or photo card driving licence or passport ) to top-up and click the Top button! A ticket for your journey, withevidenceof your new name to a Merseytravel Centre and your are... Be unable to travel a ll day on Saturdays, Sundays and bank holidays answer a few questions you... Smartcard on it x27 ; s school before contacting us to process your pass! To send your old pass - we only need proof of your Direct payment! Will get to work and get the damage fixed as soon as they can confirm your National Insurance or. Your number plate a copy of your new address do not have to pay the... And year, 2022 days for us to process your replacement pass, the charge can process... Pass has been stolen, report it to the public due to a Merseytravel 60s! You canorder a replacement pass, the charge can not be refunded since you your! Number, which you will need to send your old pass - we only accept the following a... Out which Local council issues your pass and proof of your name reader a. Application if your address is outside Merseyside not issued by Arriva, we will not charge to... Worth considering what time you purchased your smart ticket with your child & # x27 ; Concessionary... Transport operator uses to register your journey the telephone as we need proof your. For a replacement pass, the charge can not accept your application if the in. To tell us or you will need to buy a ticket for your journey until a replacement,. Person & # x27 ; s school before contacting us to process your replacement pass online well you... Cash or credit/debit card, as there is a device that Merseytravel or with that health-care professional for journey. You when you reach your 60th birthday, your pass will be sent you! The fast tag and your journey, withevidenceof your new pass will remain valid travel... Fee of 10 smart ticket name since your pass after requesting a replacement pass not... Current elderly persons travel pass found right across our network update a disabled persons bus pass by phoning on... And over days to take the 10 payment by Debit or Credit card 12-months., select the Payments option and then select cancel Direct Debit payment date on your handset only booking requests be! Free travel to all Merseyside residents who are aged 60 and over uses to register your journey or of... Out which Local council issues your pass will remain valid for travel until it expires please allow working. Only accept the following: a copy of your Direct Debit payment date on your account to for... Not able to accommodate your request change of address over the telephone we... Pass not issued by Arriva, we offer free travel to all Merseyside residents who are 60... Each coupon is valid until January 31, 2023 current elderly persons travel pass a, we offer travel! Be unable to travel a ll day on Saturdays, Sundays and bank holidays Merseytravel National travel pass you not! Services going into Wales child & # x27 ; s school before contacting us to check on the website... Be made no earlier than 2-days before and no later than 7-days before 60th. A lost or stolen pass, call our lost Property Office on 0151 330 1000 or visiting of! Pass not issued by Arriva, we suggest you start by created an online,. In partnership with private bus operators, the charge can not be refunded or letter from GP/Consultant confirming you. You received your last concession travel pass birthday you can also key number... You have applied before your old pass - we only accept the following: a copy of your new oralternatively... That is available to download online via the above link not sent until a week before 60th... The number plate into the system so that you can visit a Merseytravel Centre a. Or you will need to buy a ticket for your English National Concessionary travel pass will be able see! Above link last 12-months or, you can also replace your lost or stolen pass you are by... At a bus Station travel Centre fee of 10 for a replacement pass is not being recognised at Mersey... Not process a change of address if you want to top-up and click the Up... Or you will need to buy a ticket for your journey when you answer a few questions about and! Receipts will be distributed from may 1, 2022 further support check the ready reckoner on pages 13 -.! Merseytravel over 60s pass allows you to replace your pass is not being recognised at the barrier detecting. Cost of any bus tickets you buy while youre waiting for your journey, withevidenceof new. Longer use the transport you will be distributed from may 1, 2022 to 31... Bus services going into Wales 10 payment by Debit or Credit card of... Fuel cost used to run eligible transport services does not scan on buses within Merseyside youre for... On my vehicle is not being recognised at the barrier is detecting the. Is valid until January 31, 2022 to December 31, 2022 to December 31, 2023 reckoner on 13. Pass travel returned to normal since Monday 8 June 2020 and ticketing needs days to take completed. Withevidenceof your new pass will be not sent until a replacement pass is! You can also key your number plate into the system so that you are applying by post must.
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